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PRIVACY POLICY
Darst Pty Ltd T/A Elders Real Estate Gawler
Effective Date: 1.7.26
Privacy Policy
At Elders Real Estate Gawler (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging our services, you consent to the collection and handling of your personal information as described in this Privacy Policy.
1. Who We Are
Business Name: Elders Real Estate Gawler
ABN: 57 626 317 137
Office Address: 37 Murray Street, Gawler SA 5118
Phone: 08 8522 1988
Email: gawler@eldersrealestate.com.au
Website: eldersgawler.com.au
Privacy Officer: Business Manager
2. What Personal Information We Collect
Depending on the services you request, we may collect:
Identification Information
Full name
Date of birth
Driver licence
Passport details
Proof of identity documentation
Contact Information
Residential address
Postal address
Telephone numbers
Email address
Property Information
Property ownership details
Property addresses
Purchase and sale history
Rental history
Property preferences
Financial Information
Where required, we may collect:
Bank account details
Income information
Employment details
Credit history
Rental payment history
Superannuation details where relevant
Mortgage information
Business Information
Where applicable:
Company name
ACN
ABN
Trust details
Director information
Identity Verification Information
Where required by law or regulation, we may collect information to verify your identity including:
Government-issued identification
Electronic identity verification
Know Your Customer (KYC) documentation
Anti-Money Laundering (AML) documentation
Website Information
When you visit our website we may automatically collect:
IP address
Browser type
Device information
Operating system
Website usage data
Cookies
Analytics information
3. How We Collect Information
We collect information:
Directly from you
Through our website
Through online enquiry forms
During inspections
During auctions
During property management
During sales transactions
Via telephone
Via email
Via social media
Through third-party property portals
Through identification verification providers
From publicly available records
From government agencies where permitted
From referees
From employers
From credit reporting bodies
From tenancy databases where authorised
4. Why We Collect Personal Information
We collect personal information to:
Sell property
Purchase property
Lease property
Manage rental properties
Conduct appraisals
Prepare contracts
Verify identity
Meet legal obligations
Conduct tenant screening
Process rental applications
Process maintenance requests
Process payments
Provide customer support
Respond to enquiries
Send marketing communications (where permitted)
Improve our services
Maintain our records
Protect against fraud
5. Anti-Money Laundering and Identity Verification
Where required by Australian law, we may collect information for identity verification and anti-money laundering purposes.
This may include:
Verification of identity
Source of funds
Beneficial ownership information
Politically exposed person (PEP) checks
Sanctions screening
Information may be disclosed to authorised identity verification providers where legally required.
6. How We Use Your Information
We may use your personal information to:
Provide real estate services
Conduct property transactions
Manage tenancy agreements
Communicate with you
Arrange inspections
Prepare legal documentation
Process rental payments
Arrange repairs
Comply with legislation
Conduct internal audits
Improve customer service
Conduct marketing (where permitted)
Respond to complaints
7. Marketing Communications
We may send information about:
Properties
Market updates
Auctions
Rental opportunities
Property news
Investment information
Promotions
Events
You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
8. Who We Share Information With
We may disclose your information to:
Buyers
Sellers
Landlords
Tenants
Property owners
Conveyancers
Solicitors
Financial institutions
Mortgage brokers
Valuers
Building inspectors
Pest inspectors
Tradespeople
Insurance companies
Government agencies
Regulators
Courts and tribunals
Identity verification providers
Credit reporting bodies
Tenancy database operators
Technology service providers
Cloud hosting providers
Marketing providers
Payment processors
We only disclose information where authorised by law or where reasonably necessary to provide our services.
9. Overseas Disclosure
Some of our technology providers may store data outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient complies with Australian privacy obligations or equivalent privacy protections.
10. Website Cookies
Our website uses cookies to:
Improve website functionality
Analyse website traffic
Remember user preferences
Improve user experience
You may disable cookies through your browser settings, although some website functions may not operate correctly.
11. Security
We take reasonable steps to protect personal information through:
Secure cloud storage
Password protection
Multi-factor authentication
Encryption
Access controls
Staff confidentiality obligations
Cybersecurity monitoring
Secure disposal of records
No internet transmission is completely secure and we cannot guarantee absolute security.
12. Retention of Information
We retain personal information only for as long as required:
To provide our services
To comply with legal obligations
To resolve disputes
To satisfy regulatory record-keeping requirements
When no longer required, information is securely destroyed or de-identified.
13. Access to Your Information
You may request access to the personal information we hold about you.
Requests should be made in writing to our Privacy Officer.
We may refuse access where permitted by Australian law.
14. Correcting Information
If you believe your personal information is inaccurate, incomplete or out of date, please contact us.
We will take reasonable steps to correct the information.
15. Complaints
If you believe we have breached your privacy, you may submit a written complaint to:
Privacy Officer
Elders Real Estate Gawler
Email: gawler@eldersrealestate.com.au
Phone: 08 85221988
Address: 37 Murray Street, Gawler SA 5118
We aim to respond within 30 days.
If you are dissatisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website:
https://www.oaic.gov.au
Telephone:
1300 363 992
